Wednesday, January 28, 2009

Tech buyers vent about vendor satisfaction

I just read an article in entitled, “Tech Buyers Vent about Vendor Satisfaction”. According to the article, many tech vendors overpromise, underdeliver, and flat-out lie about their products. For some unsurprising reason, customers don’t like this.

In my opinion, tech vendors that make false promises not only hurt themselves, but other tech vendors. Companies are less likely to believe honest claims if they’ve been burned by similar false claims in the past.

But how do you know what to believe?

My software-buying advice, which the article also touches on, is this. Before you buy software, test it in your own environment. Verify the vendor claims first, and you will eliminate many headaches.


Michael 11:34 AM  

Joe - I have worked for Software companies and I have seen first hand what you are talking about. The flip side of this is that companies need to perform due dilligence when selecting a vendor to work with (No matter the size of the company) and be very clear about what deliverables they are expecting and when they will be implemented

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