Friday, July 18, 2008

Most Employees are Frustrated With IT

There are always two sides to a story, and I’m sure this article is no exception. A new Gartner report is out, with findings that aren’t exactly shocking: Employees are frustrated with IT.

I’ve heard it before, and it usually goes like this. Someone brings a project to IT with a pre-conceived idea of how long it should take without understanding either the complexity of the project or how many other projects IT is currently working on. When it takes longer than expected, they become frustrated. Meanwhile, IT is frustrated with the unrealistic expectations.

What's the answer? Unfortunately, it's unlikely that the expectations will change, but does that mean IT has to find the solution?

Not necessarily. This company found a solution, and met a near impossible deadline as a result. Find out how they did it.


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