Friday, February 22, 2008

Surviving when there aren't enough IT workers.

Last week, 60% of CIOs surveyed said IT worker shortages are becoming a major issue. As workers shrink, it becomes increasingly important to help them focus on mission-critical projects, and to reduce the amount of time they are spending managing and tracking internal help-desk and user support issues.

Having faced similar issues in the past (on a larger support scale) we created a customer portal that allows users to report help desk/support questions, and gives us a way prioritize, track, and communicate support issues in real time.

Here's an example of what we built: Just go here. Then, sign in as: 10DKS10 as both your ID and your Password.

If you'd like to build your own support dash, let us know.


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